Refund policy

We have a 7-day return window on most products — you have 7 days after receiving your item to raise a request.

Different products have different windows:

• Foot Alignment Socks — free exchange and damage cover for 7 days, plus a 30-day money-back guarantee (details below).
• Sunglasses — 2-day return and exchange.
• Normal socks and other products — 7-day exchange.

To raise a return or exchange request, use our portal:
dirtsstore.com/pages/returns-exchanges

To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags, in its original packaging. You'll also need the receipt or proof of purchase.

If your request is accepted, we'll book a reverse pickup from our courier partner — you don't pay for the pickup. The courier checks the item at your door. Items sent to us without an accepted request will not be accepted. Our returns address: GT-4, Sector 70, Noida 201301.

Exchanges — wrong size or wrong colour

Wrong size or colour? We exchange it free. Raise the exchange in the portal — we pick up the item and ship the replacement at no cost to you. Size and colour issues are solved with a free exchange, not a cash refund.

Damages and issues

Please inspect your order when it arrives. If your item is defective, damaged, or the wrong item, tell us within 7 days of delivery through the portal, with clear photos of the problem. We will send you a free replacement. Damage claims are always solved with a replacement.

The Foot Alignment Socks 30-day money-back guarantee

Foot Alignment Socks work with daily use over weeks — so we back them with a real guarantee. Wear them daily for 21 days. If you feel no difference, claim your money back between day 21 and day 30 after delivery in the portal — choose "It's not working for me". We refund the full product price to your original payment method.

• The guarantee applies once per customer.
• It covers orders with one paid product (free offer items don't affect it). Bundle orders are covered by free exchange instead.

Sale period

During sale periods we accept exchanges only, on the same conditions as above.

Refunds

Once your request is approved and the item passes the courier's check, your refund is on its way. Prepaid orders: back to your original payment method within 2–4 business days. COD orders: bank transfer (NEFT) to the account you enter in the portal, within 2–4 business days. Your bank may take a little longer to show it. If more than 7 business days have passed after approval, write to us.

Questions?

Email info@dirtsstore.com or message us on WhatsApp at +91 74580 01750.